Question 1

What kind of merchandise do you offer?

Accepted Answer

We offer a wide range of printed merchandise, including T-shirts, hoodies, mugs, phone cases, tote bags, posters, and more.

Question 2

Do you provide custom printing services?

Accepted Answer

Yes! We offer custom printing for businesses, teams, events, and personal use. You can upload your own design or work with our design team.

Question 3

What printing methods do you use?

Accepted Answer

We use high-quality printing techniques, including screen printing, direct-to-garment (DTG) printing, sublimation, and embroidery, depending on the product.

Question 4

What materials do you use for your products?

Accepted Answer

Our apparel is made from high-quality cotton, polyester blends, and organic fabrics. Other products, like mugs and phone cases, are made from durable materials designed for long-lasting use.

Question 5

How can I place an order?

Accepted Answer

You can browse our website, select a product, customize it (if applicable), and place your order through our secure checkout.

Question 6

Is there a minimum order quantity?

Accepted Answer

For most products, there is no minimum order. However, bulk discounts are available for larger quantities.

Question 7

Can I see a preview of my custom design before placing an order?

Accepted Answer

Yes! Our design tool allows you to preview your custom product before checkout. For bulk orders, we can provide digital mockups.

Question 8

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can only be modified or canceled within 24 hours of placement. After that, production begins, and changes may not be possible.

Question 9

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide! Shipping costs and delivery times vary based on location.

Question 10

How long does shipping take?

Accepted Answer

Standard delivery takes 5-10 business days, while express shipping takes 2-5 business days. Custom orders may take additional time.

Question 11

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

Question 12

What should I do if my order is delayed or lost?

Accepted Answer

If your order is delayed or lost, please contact our support team with your order number, and we’ll assist you in resolving the issue.

Question 13

Do you accept returns?

Accepted Answer

Yes, we accept returns within 7 days of delivery for non-customized products. Customized items can only be returned if there is a defect or printing error.

Question 14

What if I receive a defective or incorrect item?

Accepted Answer

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will replace it at no cost.

Question 15

How do I request a refund?

Accepted Answer

If eligible, you can request a refund by contacting our support team. Refunds will be processed within 7-10 business days.

Question 16

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards, UPI, PayPal, and other secure payment options.

Question 17

Is my payment information secure?

Accepted Answer

Yes, we use SSL encryption to ensure all transactions are safe and secure.

Question 18

Do you offer bulk discounts?

Accepted Answer

​Yes! We provide discounts for bulk and corporate orders. Contact us for a custom quote

Question 19

Can you print merchandise for my business or event?

Accepted Answer

Absolutely! We specialize in corporate and event merchandise. Reach out to discuss your requirements.

Question 20

Do you offer white-label or dropshipping services?

Accepted Answer

Yes, we offer white-label printing and dropshipping services for businesses. Contact us to learn more.

Question 21

How can I contact customer support?

Accepted Answer

You can reach us via email at myfriend@baapji.com,(mailto:myfriend@baapji.com) WhatsApp, or through our contact form on the website.

Question 22

What are your customer service hours?

Accepted Answer

Our support team is available Monday to Saturday, 9 AM – 7 PM (IST).

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