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FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Setting up FAQs

To add a new FAQ follow these steps:

1. Manage FAQs from your site dashboard or in the Editor

2. Add a new question & answer

3. Assign your FAQ to a category

4. Save and publish.

You can always come back and edit your FAQs.

Yes. To add media follow these steps:

1. Manage FAQs from your site dashboard or in the Editor

2. Create a new FAQ or edit an existing one

3. From the answer text box click on the video, image or GIF icon

4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Frequently asked questions

General

Setting up FAQs

We offer a wide range of printed merchandise, including T-shirts, hoodies, mugs, phone cases, tote bags, posters, and more.

Yes! We offer custom printing for businesses, teams, events, and personal use. You can upload your own design or work with our design team.

We use high-quality printing techniques, including screen printing, direct-to-garment (DTG) printing, sublimation, and embroidery, depending on the product.

Our apparel is made from high-quality cotton, polyester blends, and organic fabrics. Other products, like mugs and phone cases, are made from durable materials designed for long-lasting use.

You can browse our website, select a product, customize it (if applicable), and place your order through our secure checkout.

For most products, there is no minimum order. However, bulk discounts are available for larger quantities.

Yes! Our design tool allows you to preview your custom product before checkout. For bulk orders, we can provide digital mockups.

Orders can only be modified or canceled within 24 hours of placement. After that, production begins, and changes may not be possible.

Yes, we ship worldwide! Shipping costs and delivery times vary based on location.

Standard delivery takes 5-10 business days, while express shipping takes 2-5 business days. Custom orders may take additional time.

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

If your order is delayed or lost, please contact our support team with your order number, and we’ll assist you in resolving the issue.

Yes, we accept returns within 7 days of delivery for non-customized products. Customized items can only be returned if there is a defect or printing error.

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will replace it at no cost.

If eligible, you can request a refund by contacting our support team. Refunds will be processed within 7-10 business days.

We accept major credit/debit cards, UPI, PayPal, and other secure payment options.

Yes, we use SSL encryption to ensure all transactions are safe and secure.

Yes! We provide discounts for bulk and corporate orders. Contact us for a custom quote

Absolutely! We specialize in corporate and event merchandise. Reach out to discuss your requirements.

Yes, we offer white-label printing and dropshipping services for businesses. Contact us to learn more.

You can reach us via email at myfriend@baapji.com, WhatsApp, or through our contact form on the website.

Our support team is available Monday to Saturday, 9 AM – 7 PM (IST).

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